Membership Application Process
- Application Submission: Prospective members must complete an application form, including their referral source if applicable.
- Review Process: Each application is reviewed to ensure it meets Tova's standards for a high-caliber community.
- Approval Notification: Applicants will be notified of their acceptance.
- Membership Activation: Approved members will receive instructions on how to activate their membership and access Tova's services.
Membership and Subscription
- Access to Subscription Benefits: Subscribed members gain access to Tova's exclusive events, services, and benefits. Non-subscribed members may have limited access as determined by Tova's offerings.
- Subscription Requirements:
- Subscriptions are offered on a monthly basis to access the full range of benefits provided by Tova.
- Members can choose from various subscription packages as specified during the sign-up process.
- Recurring Payments: Membership fees are charged on a recurring basis according to the selected subscription plan.
- Billing Information: Subscribed members agree to provide accurate and up-to-date billing information. Failure to maintain valid billing details may result in the suspension or termination of the subscription.
- Non-Refundable Fees: All membership subscription fees are non-refundable, except as expressly stated in these terms.
Cancellation and Refund Policy
- Subscription Cancellation: Subscribed members can cancel their subscription at any time through their account settings on Tova's platform.
- Refund Policy:
- Active Subscriptions: If you cancel your subscription, it will remain active until the end of the current billing cycle. No refunds will be provided for the remaining days of the billing cycle.
- Non-Refundable Fees: All subscription fees are non-refundable, except as expressly stated in these terms or as determined by Tova's discretion.
- Exception Cases: Refunds may be considered on a case-by-case basis for extenuating circumstances, subject to Tova's sole discretion.
Tova Spaces
Overview
Tova Spaces is an exclusive benefit available to premium Tova members, providing access to a network of partnered venues across Hong Kong where members can gather, work, socialize, and enjoy exclusive perks such as discounts & special deals. These spaces serve as an extension of the Tova community, designed to foster social interactions beyond curated events.
By utilizing Tova Spaces, you agree to abide by the terms outlined below. Failure to comply may result in the revocation of your access to Tova Spaces and, in severe cases, suspension or termination of your Tova membership.
Eligibility & Access
- Premium Membership Requirement:
- Tova Spaces benefits are only available to subscribed (premium) Tova members. Non-subscribed members do not have access to Tova Spaces perks.
- Tova Digital Membership Card:
- Members must present their Tova Digital Membership Card via Apple Wallet or Google Wallet, along with a valid photo ID, at partner venues to verify their membership and identity.
- Guest Privileges (Venue-Specific):
- Some partner venues allow premium members to bring guests who can also enjoy the perks.
- Guest access and benefits vary by venue and are subject to specific venue policies.
- Members are responsible for ensuring that their guests adhere to venue rules and conduct expectations.
- Up-to-date guest policies for each Tova Spaces venue can be found on Tova Spaces Perks.
Usage Guidelines
- Respect Partner Venue Policies:
- Members (and their guests, where permitted) must adhere to each partner venue's rules, regulations, and guidelines, including but not limited to dress codes, noise levels, reservation policies, and time limits for occupying space.
- Tova is not responsible for venue-specific policies that may restrict or modify member privileges.
- Responsible Conduct:
- Members are expected to behave respectfully and professionally when using Tova Spaces.
- Members are fully responsible for the behavior of any guests they bring to partner venues. Any misconduct by a guest may result in suspension or revocation of the member's Tova Spaces access.
- Venue Availability & Changes:
- Tova Spaces venues and perks are subject to change at any time.
- Tova reserves the right to add, remove, or modify partner venues and benefits without prior notice.
- Updated venue listings, guest policies, and benefits will be available on Tova Spaces Perks.
Prohibited Activities
- Unauthorized Use of Membership Card:
- Sharing, lending, or distributing your Tova Digital Membership Card to non-members is strictly prohibited.
- Violation of this policy will result in an immediate and permanent ban from the Tova community.
- Misuse of Guest Privileges:
- Bringing more guests than permitted by the venue's policy.
- Attempting to extend Tova Spaces perks to unauthorized individuals.
- Commercial Use & Solicitation:
- Tova Spaces may not be used for promotional activities, sales, recruitment, or any form of commercial solicitation without prior written approval from Tova.
- Violation of Venue Policies:
- Any actions that violate the partner venue's policies, including overstaying designated time limits, misusing discounts, or causing disturbances, may result in loss of access to Tova Spaces.
